PRIVACY POLICY

Aquatest is committed to protecting your privacy. We want to assure you that when we ask for information about you, your personal information will be processed in a lawful and transparent manner and in accordance with the provisions of current legislation on the protection of personal data. This policy aims to give you information about how we collect and process personal data in accordance with our obligations.

PERSONAL DATA

Personal data that we may process from you includes data such as first name, surname, email address, job role, contact information, or any personally identifiable content.

Where we need to collect personal data and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with support for our products). In this case, we may be relieved of that specific contractual obligation or choose not to proceed with a request but we will notify you if this is the case at the time.

COLLECTING AND PROCESSING OF PERSONAL DATA

When you visit our website or use our services, we may process the following personal data about you:

• Personal data that you voluntarily provide us via the website or other media, including name, e-mail address, telephone number, information submitted as part of a support request, etc.; and
• Information automatically received when visiting our website, such as such as your IP address, the date and time you visited our website, device type, browser type, referring site, or sites accessed during your visit at our website.

We process your personal data for the following purposes:

• To provide support services and functions and/or to administer your use of our website;
• To verify your identity;
• To answer and fulfill your specific requests; and
• As reasonably necessary to enforce the applicable terms of use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on Aquatest’s information technology systems.

HOW LONG DO WE KEEP YOUR DATA?

Personal data provided will be kept for the period of time necessary to comply with the purpose for which they were collected.

WITHDRAWAL OF CONSENT

You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services or support to you. We will advise you if this is the case at the time you withdraw your consent.

EMAIL MARKETING

We deliver marketing and event communications to you across various platforms such as email, telephone, text messaging, and online. If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future. Honoring your marketing preferences is important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.

When we send marketing emails, we provide unsubscribe options for your use within our emails. In addition, you can contact us via support@aquatest.ca. Even if you opt out of receiving marketing communications by email, we may still send you technical services bulletins or important transactional information for purposes such as providing customer support.

LAWFUL BASIS FOR USE OF YOUR PERSONAL DATA

In accordance to the The Personal Information Protection and Electronic Documents Act, you have the right to withdraw consent or opt out at any time by contacting us or using the relevant mechanism provided in the communication at the time, e.g., unsubscribe from a mail marketing campaign, or ‘do not contact’ response in a specific email sent by one of our staff. Once opted out, a minimal amount of data will be held in a suppression / do not contact list so that we avoid any future contact.

Using the same mechanisms you may request to see what data has been collected for you and change/correct any data that may be incorrect.

COOKIES

When navigating the website, information about your use will be stored by cookies. Cookies are passive text files stored by the browser in your device, such as your computer, mobile, or tablet, when navigating our website. We use cookies to facilitate your use of our services as well as to retrieve information such as statistics on how you found our website. This is done in order to ensure, maintain and improve our site and services. You can refuse the use of cookies at any time by changing settings in your device.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

AQUATEST WEBSITE

By using Aquatest’s website you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this website following the posting of changes to these terms means that you accept these changes.

HOW TO CONTACT US

You can contact us at any time through support@aquatest.ca.

Our official headquarters are located at 200 -135 Innovation Drive, Winnipeg, Manitoba, Canada.